Travel Specialist - Job Description

As the South West and Wales No 1 independent travel agency, Miles Morgan Travel specialise in luxury holidays Ocean and River Cruises alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, and more. We have 19 Branches throughout the South West and Wales.

What's it like to work for us?

Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.

Of course, it's not all about work, we're very sociable and there are always lots of team events and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of many discounts when booking your own holidays.

What are we looking for?

We are looking for experienced Travel Specialists (ideally with minimum of 1 year in a travel agency) to join our successful teams in our branches. You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays.

Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers.

Our customers are at the forefront of everything we do so exceptional customer service experience is required.

What will be your key responsibilities?

      • Build and maintain relationships with customers
      • Identifying and meeting customers’ needs
      • Use social media to promote offers, generating customer engagement and sales leads
      • Participating in promotional events and activities to increase exposure of the branch
      • Achieving individual and team sales targets
      • Assisting with the day-to-day operation of the branch
      • Willingness to participate and deliver training appropriate to own development
      • Effectively performing administrative duties and follow processes accurately


What competencies we are looking for?

      • Ability to work towards individual targets and team sales targets
      • Excellent communication skills and customer service experience
      • Good accuracy and numerical skills
      • Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
      • Competent IT Skills


What experience we are looking for?

      • At least 1 year experience as a Travel Specialist ideally, but not essential.
      • A proven sales record
      • Passionate about travel
      • Excellent travel product knowledge
      • Good sales and presentation skills
      • Customer focussed
      • Problem solving
      • Team player
      • Good organisational and time-management skills
      • Excellent communication skills
      • A recognised travel qualification (desirable)


Read more here about what our staff say about working for MMT