Assistant Manager - Job Description
As the South West and Wales No 1 independent travel agency, Miles Morgan Travel specialise in luxury holidays Ocean and River Cruises alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, and more. We have 19 Branches throughout the South West and Wales.
What's it like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. We love celebrating success.
Of course, it's not all about work, we're very sociable and there are always lots of team events and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of many discounts when booking your own holidays.
What are we looking for?
We are looking for Assistant Manager’s to join our successful team. They will assist the manager to training and develop a team of Travel Specialists, you will be responsible for assisting to motivate our team to deliver exceptional customer service to maximise sales and overall profitability, whilst assisting to ensure the branch runs efficiently and effectively in line with company procedures.
You will be passionate about finding every customer their ideal holiday to achieve both individual and team sales targets. You will lead by example and direct the coaching and development of staff to ensure the company’s high standards are maintained.
What will be your key responsibilities?
- Be a top seller and lead by example to the team.
- Assisting the Manager to hit targets and maximising all sales to the fullest potential
- Ensuring the effective day-to-day operation of the retail branch and foreign exchange bureau in the absence of the Manager
- Supervising, coaching, and developing branch staff
- Identifying and meeting customers’ needs by always providing exceptional customer service
- Using social media to promote offers, generating customer engagement and sales leads
- Effectively performing administrative duties
- Ensuring both branch and staff appearance conforms to company standards
- To undertake any other duties that may fall into the job criteria
- This job description is not intended as an exhaustive list of all duties and responsibilities of the post, but simply reflects the key areas involved
What competencies we are looking for?
- Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
- Good leadership skills and experience of working within a supervisory role
- Ability to work towards individual and team sales targets
- Excellent communication and customer service experience
- Good accuracy and numerical skills with the ability to understand and interpret financial statistics
- Competent IT Skills
What experience we are looking for?
- Passionate about travel and tourism
- Excellent travel product knowledge with a good working knowledge of tour operator systems
- Good sales and presentation skills
- Customer focussed
- Problem solving
- Team player
- Good organisational and time-management skills
- Excellent communication skills
- Previous travel agency sales experience with a proven sales record
Read more here about what our staff say about working for MMT